Hal Becker writes about sales leadership for the Cleveland Jewish News. He is a nationally known speaker on sales and customer service. He is the author of numerous business books including two national best sellers “Can I Have 5 Minutes Of Your Time?” and “Lip Service.” Hal’s newest book on sales is titled “Ultimate Sales Book” He can be reached at Halbecker.com.

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Being a sales trainer is a lonely job and it is slowly becoming a dying profession. Over the last 35 years, I have had the joy of being able to help people become better trained with respect to their profession in sales. The information provided has helped them look at their occupation diffe…

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I know this is going to resonate with so many people and you will say, “Hal, you are right about this.” At least every two days, I receive an email asking me to tell the company that I just had a transaction with to fill out a short survey about my recent experience.

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Sometime in the last year I was given a business card, I looked at the back of it and there it was. Ten bullet points that said to me, “Hey I can do this, it might not be easy, but wow, it will change everything.” This is one of those things you have to keep top of mind and be conscious of w…

I love learning new things. Recently, I was at a board meeting and the person next to me brought up the following concept in a discussion. In my entire life, I had never heard this before, and it was packed with so much common sense it just blew me away. I guess it was one of those ah-ha mom…

Salespeople or anyone in most professions can learn a lot from a golf professional when it comes to a lesson on how to hit the ball out of a sand trap. If you have never played golf, the concept can apply to any profession or hobby, whether it is a new pilot doing their first solo flight or …

It amazes me how inner drive motivates people. Some people say they are not easily motivated. My daughter says that she does not have the drive and desire I have. We have very different skills and I could never accomplish what she has chosen as her profession being a software engineer and pr…

Maybe its just me, but I have so enjoyed being a baby boomer. We really got to see it all. Sure, we were told we were hippies who smoked pot, were lazy and would probably not amount to much due to our long hair, lifestyle choices and the desire to party more than generations before us.

So many businesses – small, large and even family-owned – have these things called mission statements, also known as vision statements. These companies tell you how good they are at customer service, how wonderful they are to their clients. They go on to tell you that they believe in their e…